Server - Part-Time (MONOGRAM)

About the role

Fairmont Royal York, a historic luxury hotel in Toronto, is looking for a part-time server for its MONOGRAM outlet. The server acts as a personal representative of the hotel, providing guests with service that exceeds their expectations. The role is an existing vacancy and requires weekend, holiday and shift work.

Key responsibilities

• Know the operation, menus (including wine, a la carte and promotional menus) and suggestively upsell to benefit the hotel, shareholders and yourself.
• Report to duty on time, in full uniform meeting appearance and grooming standards.
• Clear dishes, deliver meals and present bills professionally and discreetly.
• Know the menu, dietary restrictions and beverage list, and answer guest questions directly and concisely.
• Handle dissatisfied guests constructively so they leave happy.
• Assist co-workers without compromising the dining experience.
• Understand shift-end reports, non-cash and cash transactions, and procedures for deposits and collecting due backs.
• Follow hotel policies, procedures, recycling program, accident reporting, and alcohol handling procedures; adhere to Safe Standards, hygiene, prevention and LQA standards.
• Operate outlet equipment, attend pre-shift, weekly and monthly meetings, and follow the collective agreement wage increase after six months of compensated service.

Required profile

• Previous work experience in a restaurant or food and beverage setting.
• Excellent interpersonal skills and a team-player attitude.
• Smart Serve training program certification.
• OTEC certificate is an asset; union experience preferred.
• Physically able to stand and walk constantly, lift and carry up to 50 lbs, climb ladders and stairs, and work weekends and holidays.
• Legally eligible to work in Canada; the hotel cannot assist with work authorization.

What we offer

• Starting pay of $17.60 per hour, with a wage increase after six months of compensated service.
• Free healthy meals every shift.
• Travel discounts at Accor hotels worldwide.
• Free dry cleaning for work gear.
• Custom learning programs and growth paths.