Senior System Administrator

About the role

We are seeking a Senior System Administrator to join a fast‑paced, remote‑first organization in Canada. You will ensure the stability, security, and efficiency of internal IT operations while supporting employees across multiple regions and time zones.

Key responsibilities

• Provide technical support to internal users in a globally distributed environment.
• Troubleshoot hardware, software, VPN, Citrix, and access‑management issues.
• Manage user accounts, permissions, and provisioning in Google Workspace and Active Directory.
• Configure, deploy, and maintain Windows and macOS devices.
• Administer endpoint management and MDM solutions such as Microsoft Intune and Jamf.
• Handle support tickets via Jira or similar ITSM tools, meeting SLA targets.
• Maintain IT equipment inventory and assist with hardware lifecycle management.
• Collaborate with infrastructure teams to improve systems and user experience.

Required profile

• Minimum 3 years of experience in corporate IT support or system administration.
• Strong knowledge of Google Workspace and Active Directory.
• Hands‑on experience with MDM/endpoint tools (Intune, Jamf or equivalents).
• Proven ability to support Windows and macOS environments.
• Excellent troubleshooting skills for hardware, software, networking, and remote‑access technologies.
• Effective communication and a customer‑focused mindset.

Required skills

• Google Workspace
• Active Directory
• Microsoft Intune
• Jamf
• Windows OS
• macOS
• VPN technologies
• Citrix
• Jira (or similar ITSM platform)