Senior Project Manager – SRE Transformation

About the role

Tata Consultancy Services is seeking a Senior Project Manager to lead its Site Reliability Engineering (SRE) transformation initiatives. The role will define the roadmap, drive adoption of reliability practices, and coordinate multi‑workstream programs across the organization.

Key responsibilities

• Define and own the SRE transformation roadmap aligned with business objectives and platform priorities.
• Lead SRE maturity assessments covering observability, incident management, problem management, shift‑left, and operational readiness.
• Establish and govern SRE operating models, collaborating with DevOps, Security, and Architecture teams.
• Drive adoption of SLOs, SLIs, SLAs, and error budgets for critical services.
• Manage multi‑workstream SRE programs, ensuring delivery against scope, timelines, risks, and dependencies.
• Prepare executive‑level status updates, dashboards, and steering‑committee communications.
• Oversee improvements in incident reduction, MTTR, availability, and resiliency.
• Govern automation initiatives such as runbooks, self‑healing, alert tuning, and capacity management.
• Track and report reliability KPIs, toil reduction, and automation ROI.
• Partner with platform teams on observability and SRE tooling strategy (monitoring, logging, tracing, APM).

Required profile

• Senior‑level experience in Site Reliability Engineering and program management.
• Proven ability to lead cross‑functional teams and communicate with engineering, service management, and leadership.

Required skills

• GENAI usage and expertise
• SRE principles (SLO, SLI, error budgets, toil management, observability)
• Observability tooling (monitoring, logging, tracing, APM)
• Incident Management and Problem Management
• Shift‑Left practices and Operational Readiness
• Automation (runbooks, self‑healing, alert tuning, capacity management)
• ServiceNow integration