Senior Program Manager

About the role

Centrilogic is looking for a Senior Program Manager to lead complex, multi‑project client programs across technical implementations. Reporting to the Director of the PMO, you will be accountable for delivery, financial performance, and client outcomes while guiding Project Managers and aligning execution with business objectives.

Key responsibilities

• Own delivery of complex programs spanning multiple projects and technical domains.
• Lead and support Project Managers to ensure consistent execution and high‑quality delivery.
• Act as escalation point for program‑level risks, issues, and dependencies.
• Manage program financials, including budgeting, forecasting, and margin performance.
• Develop and maintain program roadmaps aligned to client objectives.
• Identify account growth opportunities and strengthen client relationships.
• Ensure alignment to scope, timelines, contractual obligations, SLAs, and KPIs.
• Coordinate cross‑functional teams across delivery, engineering, operations, and client stakeholders.
• Establish program governance, reporting, and decision frameworks.
• Drive customer success and retention through consistent delivery performance.
• Design and improve operational processes for delivery and managed services.
• Prioritize initiatives based on strategic value and capacity, and implement process improvements.
• Support transition from project‑based delivery to managed services.

Required profile

• 10+ years of IT program or project management experience in a client‑facing environment.
• Proven experience managing large, complex programs across multiple concurrent projects.
• Strong financial management skills, including forecasting and margin accountability.
• Experience leading and governing delivery teams.
• PMP certification or equivalent.
• Tertiary education in Engineering, IT, or a related field.

Required skills