Senior Partnership Manager / Team Lead – North America

About the role

Tidio is a leading AI‑powered customer service platform seeking a Senior Partnership Manager/Team Lead to grow its North American partner channel. This remote, full‑time position will own the end‑to‑end partner journey, from prospecting to long‑term relationship management, reporting to the Chief of Staff.

Key responsibilities

• Build and expand a portfolio of high‑performing agency, affiliate, and e‑commerce partners across the USA and Canada.
• Source, negotiate, and close new partnerships through outbound outreach, marketplaces, and industry events.
• Own the full partnership lifecycle: onboarding, activation, enablement, and ongoing growth.
• Support partners in generating revenue by guiding go‑to‑market activities and identifying expansion opportunities.
• Represent Tidio at conferences and trade shows to raise brand awareness and attract new partners.
• Monitor partner performance, drive engagement, and increase revenue.
• Manage and coach two Partnership Representatives in Europe, ensuring goal achievement and efficiency.

Required profile

• 5+ years of experience in B2B SaaS partnerships, channel sales, or business development.
• Proven track record of acquiring partners through outbound prospecting and building programs from scratch.
• Experience working with agencies and/or e‑commerce partners, preferably within the Shopify ecosystem.
• Strong commercial skills: discovery, presentations, negotiation, and closing.
• Demonstrated ability to own revenue targets and manage a partner pipeline.

Required skills

• PartnerStack
• HubSpot
• Apollo
• LinkedIn Sales Navigator
• Shopify ecosystem familiarity

What we offer

• Base salary plus commission
• Remote work with flexible hours
• Choice of B2B or employment contract via Deel
• 26 days paid vacation per year
• Professional development budget for courses and conferences
• Equipment allowance (MacBook Pro, monitor, headphones)
• Mental‑well‑being program with therapy sessions
• Sport & wellness benefits and e‑book/audiobook subscription