Senior Manager – Everyday Banking (Contact Centre)

About the role

Tangerine is seeking a Senior Manager to lead its Everyday Banking Contact Centre across Canada. You will be responsible for driving a customer‑focused culture, achieving service and sales targets, and ensuring compliance with regulatory and internal standards.

Key responsibilities

• Lead and motivate a high‑performing team to deepen client relationships and meet sales goals.
• Set performance standards for service quality and productivity, and monitor compliance.
• Develop and manage the department’s monthly financial plan, reporting variances and controlling costs.
• Participate in corporate projects that improve systems, products, or processes.
• Maintain strong business relationships with other corporate departments to ensure consistent performance.
• Manage multiple projects within the Business Continuity Plan and support the Head of Sales and Service in Moncton as needed.

Required profile

• University or college degree, or equivalent work experience.
• Minimum 5 years of experience in contact‑centre or banking operations leadership.
• Proven ability to lead large teams and deliver results in a regulated environment.

Required skills

What we offer

• Opportunity to shape the future of digital banking in Canada.
• Collaborative culture focused on innovation and community impact.