Security Shift Supervisor - Site Lead

About the role

Mattel is hiring a Security Shift Supervisor (Site Lead) in Montreal for a 24/7 operation. The supervisor is the primary security point of contact for an assigned shift, leads and supports Security Officers, coordinates daily shift activities and ensures compliance with post orders, standard operating procedures, contingency plans and Mattel Global Security Best Practices. The role also includes performing Security Officer duties when needed.

Key responsibilities

• Lead the shift, act as the escalation point for security and safety issues, and coordinate post assignments, patrols, breaks and response priorities
• Hold shift briefings, train and coach officers, and support scheduling, payroll and timekeeping administration
• Protect personnel, property, assets and confidential information from theft, damage, unauthorized access and unlawful activity
• Respond to alarms, incidents, fires and medical events, coordinating with the Security Manager, Facilities, EHSS, emergency services or law enforcement
• Carry out mobile and foot patrols, support traffic control, visitor registration and the safe handling of suppliers, contractors and delivery personnel
• Operate access control, CCTV, guard tour, alarm and fire control systems, escalate failures and complete incident reports, shift logs and electronic audits
• Work with Facilities, EHSS, People & Culture, IT and event teams, and support special events, projects, investigations and audits

Required profile

• High school diploma or GED required
• At least one year of experience in security, asset protection, loss prevention, law enforcement, military service or a related field preferred
• Prior experience leading, coaching or supervising personnel preferred
• Valid driver's license and a valid security license or guard card where required by law
• First Aid, CPR and Blood-borne Pathogens certification, or ability to obtain it through company training
• Ability to work first, second or third shift, weekends, holidays and overtime, and to stand, walk, lift up to 50 pounds and work outdoors in various weather

Required skills

• Clear writing of incident reports, correspondence and procedures, and reading of policies and regulations
• Working knowledge of CCTV, access control, alarm monitoring and other physical security equipment
• Use of handheld radios, metal detectors and other security equipment
• Basic math skills and accurate record keeping