Retail Customer Service Associate - AI Trainer

About the role

We are seeking a Retail Customer Service Associate to join our AI training team on a contract basis. You will work remotely from Canada, helping to improve AI chatbots that handle retail customer interactions by measuring progress, evaluating logic, and refining model performance.

Key responsibilities

• Assign complex, realistic retail scenarios to AI chatbots and assess their responses.
• Measure and report on chatbot performance, correctness, and logical consistency.
• Identify issues, propose solutions, and collaborate to enhance model quality.
• Conduct research and fact‑checking to ensure accurate information in chatbot outputs.

Required profile

• Fluent in English at a native or bilingual level.
• Detail‑oriented with an excellent command of grammar, style, and brand voice.
• Current, in‑progress, or completed Bachelor’s degree preferred but not mandatory.
• Must be located in Canada and able to work independently as a contractor.

Required skills

What we offer

• Flexible project selection and scheduling.
• Remote work from your own computer.
• Hourly pay ranging from $25 to $30 CAD, with bonus opportunities on select projects.
• Payments processed securely via PayPal.