Remote Tele-Interviewer (Full-Time)

About the role

The Tele-Interviewer works in a call‑center environment conducting scheduled telephone interviews with insurance applicants. You will collect detailed lifestyle and medical information, ensure accurate documentation, and provide excellent customer service while working remotely.

Key responsibilities

• Conduct inbound and outbound calls to complete or schedule tele‑interviews lasting 20‑60 minutes.
• Accurately document applicant responses using standardized questionnaires.
• Meet daily appointment quotas and adhere to strict call‑control and quality standards.
• Submit completed questionnaires promptly and follow up with clients as needed.
• Collaborate with team members to achieve quality‑assurance and productivity goals.

Required profile

• College diploma or post‑secondary education in Health Sciences or related field.
• Minimum 1 year of customer‑service experience, preferably in a high‑volume call centre.
• Experience transcribing calls manually; other languages and medical terminology are assets.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Outlook.
• Proficiency with Microsoft Teams.

What we offer

• Competitive hourly wage of $19.35 CAD.
• Full‑time benefits including health and wellness programs.
• RRSP matching and employee stock purchase options.
• Opportunities for internal mobility and career growth.