Remote Sales Manager

About the role

Royal York Property Management, a full-service residential property management company serving property owners across Canada, is hiring a Sales Manager to lead its remote Sales team. The team handles inbound property owner inquiries from first contact through onboarding, qualifying opportunities, running demos, explaining services, overcoming objections, closing new clients, collecting documentation, coordinating onboarding and managing active files until transfer to the Property Management team. This is not a cold-calling sales floor; success depends on speed, follow-up discipline, strong demos, objection handling, closing ability, CRM discipline and effective file management.

Key responsibilities

• Lead and coach a team of remote Sales Representatives to hit weekly and monthly targets
• Drive daily execution: speed-to-lead, demos, follow-up discipline, client sign-ups, onboarding progress, CRM activity and pipeline movement
• Review call recordings, transcripts, CRM notes, tasks, follow-ups and performance reports
• Run 1:1s, call coaching, pipeline reviews and performance scorecards
• Hold team members accountable for missed follow-ups, weak demos, low conversion, poor CRM discipline and stalled files
• Coach the team on discovery, demos, objection handling, urgency, closing, onboarding and client communication
• Monitor active files so clients move efficiently from inquiry through onboarding to handoff to Property Management
• Handle underperformance through early warning metrics, coaching plans, PIPs and decisions
• Report team performance to leadership, support hiring by evaluating candidates and identifying top performers, and improve output with AI tools, reporting, call summaries, QA and coaching insights

Required profile

• 8+ years of total sales experience
• 4+ years of sales management experience with real examples of improving team performance
• 2+ years managing a fully remote sales team
• Experience managing 8-15+ direct reports or similar scope
• Confident, direct leader who holds standards without creating chaos, with strong coaching ability
• Strong understanding of inbound sales, demos, consultative selling, onboarding, follow-up management and pipeline management
• Comfortable using AI tools in day-to-day sales management

Required skills

• Advanced experience with CRMs and team-wide dashboards and reports
• Ability to work Eastern Time business hours
• Technical requirements: noise-cancelling headset, computer with 16GB RAM minimum, dual monitor setup with webcam, 100 Mbps internet minimum, reliable quiet remote work environment

What we offer

• Compensation of $60,000 CAD annually based on experience, plus quarterly bonuses, with the opportunity to earn up to approximately $84,000+ CAD annually
• Fast hiring process: applications reviewed quickly, with an interview link sent by email within 1-2 days if the resume matches