Remote French Bilingual Customer Support Representative

About the role

We are looking for a fluent French‑English speaker to join our fully remote customer support team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat, and email.

Key responsibilities

• Deliver high‑quality support in both French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Maintain clear and empathetic communication to build strong relationships.
• Collaborate with teammates to ensure consistent service standards.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.
• Reliable personal computer (minimum i5) and internet connection (≥25 Mbps).

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Experience with CRM systems.

What we offer

• Competitive pay with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home setup.
• Opportunities for career growth in a collaborative environment.