Receptionist – Part-time Clinic Front Desk

About the role

We are seeking a part‑time receptionist (20‑28 hours per week) for our Andrew Street location in Kitchener. This one‑year fixed‑term role supports the front‑line administration of multiple clinics, serving as the primary point of contact for patients and helping keep clinic workflows running smoothly.

Key responsibilities

• Welcome and check‑in patients, ensuring all required paperwork and consent forms are completed.
• Answer a high‑volume main phone line, direct calls, and manage fax and document processing workflows.
• Scan and upload patient documentation into the Practice Solutions EMR system.
• Collaborate with the administrative team to provide coverage during absences and peak times.
• Participate in cross‑training to back‑up front‑office functions and assist with other reception duties as assigned.

Required profile

• Post‑secondary education, preferably health‑related.
• Minimum two years of administrative experience in a healthcare setting, preferably primary care.
• Demonstrated ability to maintain confidentiality of patient and organizational information.
• Strong multitasking, prioritisation and attention to detail in a fast‑paced environment.

Required skills

• Experience with Practice Solutions EMR (or similar) for scanning, uploading and patient record management.
• Proficiency with Windows operating system and Microsoft Office 365, especially Excel.
• Experience using patient/client database systems for scheduling, billing and information retrieval.