Receptionist & Customer Service Representative

About the role

The Customer Service & Main Reception Representative is the first point of contact for all visitors, clients, and staff. This role is essential in delivering exceptional customer service while ensuring the efficient operation of front‑desk and administrative functions.

Key responsibilities

• Greet and assist walk‑in visitors in a warm, professional manner.
• Answer and direct incoming calls using a multi‑line phone system.
• Respond to emails and general inquiries promptly.
• Coordinate staff engagement initiatives such as work anniversaries, employee events, newsletters, and surveys.
• Manage incoming and outgoing mail and operate the postage machine.
• Maintain key count logs, oversee key inventory, and track office supply levels.
• Receive payments and enter debit receipt batches into the Yardi system.
• Maintain the internal absence list, arrange boardroom bookings, and keep the company calendar up to date.
• Conduct monthly fire alarm testing, support office opening/closing, and ensure cleanliness of communal areas.
• Create and update work orders in Yardi and perform monthly document shredding.

Required profile

• 1–3 years of experience in reception, customer service, or administrative support.
• Experience in property management or maintenance is an asset.
• Hands‑on experience with Podium or similar software preferred.

Required skills

• Yardi property‑management system.
• Podium (or comparable) software.
• Multi‑line phone system operation.

What we offer

• Extended health care benefits.
• On‑site parking.
• Paid time off.