Quality Director

About the role

Syntronic Production Services Canada is seeking a Quality Director to lead the quality function across its Ottawa manufacturing site. You will be responsible for ensuring that all manufacturing processes, quality systems, and customer deliverables meet the highest standards of performance.

Key responsibilities

• Lead quality assurance, quality control, inspection, compliance, and continuous improvement activities for the site.
• Own and continuously improve the Quality Management System (QMS), including procedures, standards, audits, and reporting.
• Set quality priorities, define KPIs, and use data to identify trends, risks, and improvement opportunities.
• Collaborate with operations, engineering, supply chain, and senior leadership to enhance product reliability and customer satisfaction.
• Manage customer‑facing quality activities such as audits, escalations, corrective actions, and communication of quality performance.
• Oversee NCR, CAPA, root‑cause analysis, supplier quality, and internal audit processes.
• Develop and coach the quality team, fostering a strong quality‑first culture.
• Provide hands‑on support during urgent quality issues, escalations, or audit preparations.

Required profile

• Proven experience leading quality in an electronics manufacturing environment.
• Demonstrated ability to build structure, accountability, and consistency while staying connected to daily operations.
• Strong analytical mindset with data‑driven decision‑making skills.
• Excellent communication and leadership abilities to influence cross‑functional teams.

Required skills

• Quality Management System (QMS) implementation and improvement
• Non‑Conformance Reporting (NCR) and Corrective/Preventive Action (CAPA) management
• Root‑Cause Analysis
• Supplier Quality Management
• Internal and external audit coordination
• Data analysis and KPI tracking