Quality Assurance Specialist – Regulated Warehouse (Ottawa)

About the role

We are seeking a Quality Assurance professional to support and advance quality programs across our regulated warehouse and logistics operations in Ottawa. The role will focus on ensuring compliance with Health Canada GMP/GDP requirements for healthcare products while also supporting other standards such as food safety and SQF.

Key responsibilities

• Maintain and improve the Quality Management System (QMS), including SOPs, work instructions and controlled documents.
• Conduct quality risk assessments, support process improvements and monitor compliance with warehouse procedures.
• Prepare for and support internal and external audits, track findings and coordinate corrective and preventive actions (CAPA).
• Oversee compliant receiving, storage, inventory handling, picking and distribution activities.
• Participate in deviation, non‑conformance, complaint and change‑control processes.
• Deliver or coordinate GMP/GDP training and promote quality awareness throughout the operation.

Required profile

• Experience in quality assurance within regulated environments such as pharma, medical devices or nutraceuticals.
• Strong understanding of Good Manufacturing Practices (GMP) and Good Distribution Practices (GDP).
• Ability to work collaboratively with operations, inventory control, training and leadership teams.
• Detail‑oriented mindset with strong analytical and problem‑solving abilities.

Required skills

• GMP compliance
• GDP compliance
• Quality Management System (QMS) administration
• CAPA management
• Root‑cause investigation