Post Office Supervisor – Full-Time

About the role

Neighbourly Pharmacy is seeking a full‑time Post Office Supervisor to lead the Post Office area at its Pharmasave Austin location in Coquitlam, BC. You will ensure smooth daily operations, deliver excellent customer service, and support the broader store team.

Key responsibilities

• Oversee daily Post Office operations, ensuring efficiency, accurate transactions, and compliance with company policies and loss‑prevention procedures.
• Lead, train, and support Post Office staff while fostering a positive, team‑oriented workplace and maintaining a professional public image.
• Handle customer inquiries with professionalism, resolve issues promptly, and maintain high standards of phone etiquette.
• Manage inventory and cashiering processes; implement systems to streamline workflow and improve productivity.
• Collaborate with the front‑store team to boost Post Office visibility and support sales initiatives.
• Assist the Front Store Manager with performance reviews and related administrative tasks.
• Perform additional duties as needed to support the Front Store Manager and Store Operator/Pharmacy Manager.

Required profile

• Supervisory experience in retail or sales preferred; Canada Post experience is an asset.
• Strong organizational, time‑management, and decision‑making abilities.
• Excellent verbal and written communication with a focus on exceptional customer service.
• Familiarity with cashiering systems, merchandising, and retail operations is beneficial.
• Proven ability to recruit, train, and lead staff effectively.
• Capable of managing conflict, solving problems, and multitasking in a fast‑paced environment with minimal supervision.
• Professional demeanor, polished appearance, and adherence to company image standards.
• Physical ability to lift or move items up to 50 lb, stand for up to 8 hours per shift, and use a ladder when needed.
• Flexibility to work various shifts, including evenings and weekends, and willingness to complete a Criminal Record Check.