People Operations Specialist

About the role

Branch is looking for a People Operations Specialist to own core HR functions across the United States and Canada. You will support payroll, recruitment, onboarding, off‑boarding and frontline HR while collaborating with senior leadership on compliance, benefits, performance management and employee engagement.

Key responsibilities

• Manage payroll for US and Canada employees.
• Oversee onboarding and off‑boarding processes.
• Ensure compliance with labor regulations in all jurisdictions.
• Administer employee engagement surveys and performance review cycles.
• Drive recruitment efforts across the organization.
• Assist with learning and development initiatives.
• Promote HR programs that enhance employee experience.
• Provide employee support on policies, systems, leaves, benefits, etc.
• Support employee‑relations matters and escalate complex issues.
• Partner with the insurance broker to manage benefit programs and open enrollment.

Required profile

• Self‑starter who can hit the ground running and navigate ambiguity.
• Resourceful, detail‑oriented and able to balance analytical thinking with creative problem‑solving.
• Comfortable asking questions, challenging the status quo and exercising discretion.
• Passionate about people, quality of work and continuous learning.
• Proactive in leveraging AI tools to automate repetitive tasks.

Required skills

What we offer

• Opportunity to shape the People Ops function at a fast‑growing company.
• Exposure to multiple geographies and business units (HQ, retail, warehouse).
• Collaborative culture that values strategic clarity and rapid execution.