Patient Care Coordinator

About the role

The Warrington Group is recruiting, on behalf of its client Accurate Hearing, a Patient Care Coordinator for a full-time, in-person position in Halifax. Accurate Hearing is an independent hearing care clinic focused on personalized, welcoming support for patients. The coordinator welcomes patients, coordinates appointments, keeps accurate records and supports the clinic's day-to-day administration, working 9:00 am to 4:30 pm.

Key responsibilities

• Welcome patients and create a friendly, comfortable clinic experience
• Answer incoming calls and respond to patient inquiries
• Schedule, confirm and coordinate patient appointments, including reminders, recalls and follow-up
• Maintain accurate patient records and update them as required
• Process payments and provide receipts
• Assist with third-party insurance, WCB and Veterans Affairs claims
• Prepare reports and support general clinic administration
• Maintain office and clinic supplies
• Assist clinicians with documentation and administrative support
• Provide basic hearing aid cleaning and maintenance support after training
• Provide coverage or assistance at another clinic location when required

Required profile

• High school diploma required; a Diploma in Office Administration or a related field is an asset
• Previous administrative, reception, customer service or healthcare office experience is an asset
• Experience processing insurance, WCB or Veterans Affairs claims is an asset
• Must be bondable
• Candidates must be located in Canada and legally eligible to work on a permanent basis; sponsorship is not available

Required skills

• Office management, scheduling or customer relationship management software
• Microsoft Office
• Strong verbal and written communication, organization and attention to detail
• Patient confidentiality