Customer Success Coordinator

About the role

A recruitment firm is looking, on behalf of its client, for a Customer Success Coordinator in Halifax, Nova Scotia. The role sits at the centre of customer communication, sales operations and digital engagement, working closely with sales, marketing and internal teams to deliver a seamless customer experience. It is a full-time, in-office position with a Monday to Friday schedule.

Key responsibilities

• Answer all incoming phone calls and customer service lines promptly and professionally
• Direct technical and product-specific inquiries to the right subject matter experts and follow up in a timely way
• Gather, coordinate and maintain customer responses and resolutions with sales and service teams
• Maintain clear, professional communication across all customer interactions
• Monitor social media for messages, comments and service inquiries
• Assist with content creation, scheduling and administration with marketing
• Organize and delegate emails and respond to high-priority customer messages
• Process and prepare Amazon shipments, follow up on orders older than 10 days, update inventory and track order progress
• Update and maintain pricing sheets across platforms

Required profile

• Post-secondary education in Business, Marketing, Communications or a related discipline, or equivalent experience
• Naturally organized, proactive and customer-focused, with a strong sense of ownership
• Strong written and verbal communication skills and attention to detail
• Ability to manage multiple priorities and collaborate across departments
• Located in Canada and legally eligible to work; sponsorship is not available

Required skills

• Experience with CRM and ERP systems
• Familiarity with e-commerce platforms

What we offer

• Base salary of $50,000-$55,000 per year, depending on experience
• Company profit sharing
• Comprehensive health care plan
• Monday to Friday, 9:00 AM - 5:00 PM schedule