Patient Administration Associate – Full‑Time

About the role

The Patient Administration Associate provides essential support to multiple medical and clinical teams, ensuring smooth patient flow throughout outpatient clinics. Working in a fast‑paced, multi‑clinic environment, you will be the first point of contact for patients and referral sources.

Key responsibilities

• Coordinate patient flow, schedule appointments, procedures and diagnostic tests for interdisciplinary teams.
• Register a high volume of patients, capture demographics and billing information, and maintain accurate records.
• Manage referral intake, follow up on missing information, and communicate cancellations with alternative options.
• Respond to telephone enquiries, voicemail messages and expedite verbal or STAT result requests.
• File, sort, fax and enter data into relevant information systems; ensure timely completion of reports.
• Perform other administrative duties as required to support clinic operations.

Required profile

• One‑year Medical Secretarial program or diploma with a medical terminology course.
• Minimum two years of related experience, preferably as a Medical Secretary in a fast‑paced outpatient setting.
• Working knowledge of clinic information systems such as Accuro, SunnyCare or QuadraMed.
• Typing speed of at least 40 net wpm with a maximum 5% error rate.
• Strong organizational, time‑management and problem‑solving abilities.
• Excellent verbal and written communication skills and reliable attendance.

Required skills

• Accuro
• SunnyCare
• QuadraMed
• Data entry
• Medical terminology

What we offer

• Full‑time, permanent position in a supportive clinic environment.
• Opportunities for professional development within the healthcare sector.