Party and Event Host

About the role

Michaels is hiring a Party and Event Host for its Port Coquitlam store. You will plan, coordinate and run events inside the store, including children's birthday parties and craft classes, while delivering friendly customer service and a fast checkout. The role also includes operational tasks such as truck unloading, merchandise duties and store recovery.

Key responsibilities

• Plan and coordinate multiple events at once, including children's birthday parties and craft classes, and adjust plans based on client feedback
• Engage guests of all ages, demonstrate and instruct craft projects, perform face painting and other activities, and run party add-ons like goody bags and balloons
• Communicate events with clients and the store team, and handle emails, phone calls and paperwork
• Set up, break down and clean before and after each event, and maintain cleanliness and safety standards
• Help customers shop, guide them to products and give a fast, friendly checkout
• Promote the Rewards program and Private Label credit cards, educate customers about the Voice of Customer survey, and support Omni-channel processes such as BOPIS and Ship From Store
• Take part in truck unloading, stocking, planogram work, merchandise recovery, SISO and AD set duties, and shrink and safety programs
• Follow SOPs and company programs, and take part in daily cleaning including sweeping, vacuuming and dusting

Required profile

• Retail and/or customer service experience required
• Experience working with children and children's events
• Excellent people skills, communication skills (written, verbal, nonverbal) and listening skills
• Organizational, interpersonal and creative problem-solving skills
• Ability to stay standing for long periods, lift heavy boxes, reach high shelves and work in a public retail store, including nights, weekends and early mornings

Required skills

• Cross-trained in Custom Framing selling and production
• Good communication and organizational skills

What we offer

• Total base pay range of $18.25 - $21.20
• Health, dental and vision insurance, paid time off, tuition assistance and employee discounts