Part‑Time Customer Service Representative – Remote

About the role

We are seeking a bilingual (English/French) Customer Service Representative to join Ardene’s remote team on a part‑time, permanent basis. The role covers weekend shifts (Saturday and Sunday, 9 am‑5 pm) and an additional weekday when available, providing support to customers across our 300+ stores and e‑commerce channels.

Key responsibilities

• Respond to customer inquiries via email, phone and chat in a professional and courteous manner.
• Identify customer needs and follow established processes to resolve issues.
• Collaborate with internal departments—including e‑commerce, logistics and store teams—to ensure seamless service.
• Assist the e‑commerce department during peak periods.
• Maintain accurate records of interactions and follow brand guidelines.

Required profile

• High school diploma or equivalent.
• Entry‑level experience or a strong interest in customer service.
• Excellent written and spoken communication in both English and French.
• Availability to work weekends and occasional weekdays.

Required skills

• Proficiency in using email, phone and chat platforms.

What we offer

• Permanent part‑time contract with flexible remote work.
• Opportunity to support a leading North‑American fashion retailer.
• Access to Ardene’s employee wellbeing and development programs.