Part-Time Auto Claims Specialist I

About the role

Join ICBC’s Claims Contact Centre as a Part‑Time Auto Claims Specialist I. You will be the first point of contact for customers reporting motor vehicle claims, providing empathetic support and guiding them through the initial stages of the claims process.

Key responsibilities

• Initiate claim files and capture first notice of loss information.
• Resolve straightforward claims at first contact or route complex cases to the appropriate team.
• Communicate with customers via phone and email, ensuring clear and professional interactions.
• Maintain accurate data entry and meet performance targets in a high‑volume environment.

Required profile

• Minimum of 2 years proven customer‑service experience in call centres, insurance, telecommunications, financial services or similar.
• Strong verbal and written communication skills with the ability to handle emotionally sensitive situations.
• Excellent multitasking, time‑management and adaptability in a fast‑paced setting.
• Typing speed of at least 35 WPM with 90 % accuracy.
• Score within the 31st–70th percentile on Call Center Listening and Data Entry assessments.

Required skills

• Data entry proficiency.
• Typing accuracy and speed.

What we offer

• Competitive hourly wage ranging from $34.23 to $36.84 (CAD).
• Remote work arrangement with flexibility.
• Inclusive and accessible workplace supporting diverse talent pools.
• Opportunities for growth within ICBC’s insurance operations.