Overnight Public Spaces Supervisor - Housekeeping

About the role

Fairmont Banff Springs is hiring a Housekeeping Overnight Public Spaces Supervisor. The role leads the overnight public spaces team, primarily covering 10:30 PM to 7:00 AM, and works closely with the Housekeeping Leadership Team and the Hotel Night Manager during emergencies. The position combines overnight and daytime shifts, and flexibility to work both is essential.

Key responsibilities

• Lead and supervise the Overnight Public Spaces Attendant team, giving clear direction and ensuring daily priorities are completed.
• Oversee overnight cleaning of assigned areas, including public spaces, the Spa and Food & Beverage outlets (floor care, vacuuming, dusting, polishing, restrooms).
• Hold team briefings, coordinate with other departments and inspect completed work against Fairmont standards.
• Respond promptly to guest concerns, handle guest requests and help with overnight room inspections and no-show rooms.
• Train and coach colleagues, support onboarding and cross-training, and complete quality audits using MyLQA and Amadeus.
• Enforce health and safety practices, especially around heavy cleaning machinery, and work with the Night Manager during emergencies.
• Report maintenance concerns, complete daily departmental reports and perform other duties as assigned.

Required profile

• At least one year of supervisory experience in a hotel housekeeping environment.
• Demonstrated ability to train, coach and develop colleagues.
• High school diploma or equivalent preferred.
• Legal eligibility to work in Canada; the hotel cannot assist with work authorization.

Required skills

• Proficiency in English, spoken and written.
• Experience with a hotel property management system; Micros-Fidelio is an asset.
• Organizational, supervisory and communication skills, and the ability to stay calm under pressure.

What we offer

• Pay of $24.72 per hour for day shifts and $26.14 per hour for overnight shifts, rising with tenure.
• Subsidized on-site accommodation for full-time employees and one free meal per shift.
• Medical, vision and dental benefits, plus a defined contribution pension plan with employer matching, for full-time permanent employees.
• Travel discounts and access to the Mountain Explorer program, plus discounts at resort outlets and facilities.