ORCA Operations Manager

About the role

The ORCA Manager provides strategic and operational leadership for the Open Resource Centre for Assessments (ORCA), a centralized assessment service supporting secure, computer‑based exams across UBC. Reporting to the Learning Technology Innovation Centre, the role drives growth, ensures service reliability, and aligns operations with university policies and student needs.

Key responsibilities

• Develop and implement ORCA procedures, service standards, and growth strategies across faculties and campuses.
• Oversee daily operations, including staffing, facilities, technology infrastructure, budgets, and partner relationships.
• Manage exam invigilators, assessment spaces, and accommodations for students registered with the Centre for Accessibility.
• Collaborate with academic and administrative units to ensure equitable, sustainable, and policy‑compliant assessment services.
• Participate in a shared on‑call rotation, covering evenings and weekends as needed.

Required profile

• Proven experience in operational leadership and management within an academic or large‑scale service environment.
• Strong understanding of university assessment policies, accessibility accommodations, and technology‑enabled testing.
• Ability to manage budgets, staff, facilities, and external partnerships independently.
• Excellent communication and stakeholder‑engagement skills.

Required skills

What we offer

• Competitive salary range of $7,622.83 – $11,886.67 CAD per month.
• Flexible start date between July 15 and August 1, 2026.
• Opportunity to shape a critical university service and work within a collaborative innovation centre.