Operational Support Agent – Temporary (6 months)

About the role

Join Transat’s customer‑focused team as an Operational Support Agent on a six‑month contract. You will assist travelers with booking, itinerary changes, and travel documentation, ensuring a smooth experience across Transat Distribution Canada (TDC) platforms.

Key responsibilities

• Guide customers through the booking process on TDC websites.
• Handle inquiries and modifications for air, hotel, car, and other travel items.
• Process schedule changes, cancellations, and other itinerary updates.
• Prepare and send travel documents promptly.
• Coordinate with supplier departments such as reservations, accounting, and customer service.
• Respond to information requests and follow up on pending modifications.

Required profile

• Diploma in Tourism or related field.
• Minimum 1 year of customer‑service experience, preferably in a call‑center environment.
• Fluent in English and French (written and spoken).
• Strong verbal and written communication abilities.
• Excellent problem‑solving, teamwork, and ability to work under pressure.
• Detail‑oriented, self‑reliant and capable of meeting deadlines.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Full‑time schedule (37.5 hours per week) with availability Monday‑Saturday.
• Travel privileges through privileged suppliers.
• Inclusive, equitable workplace supporting diversity and accommodations for disabilities.