Member Service Representative

About the role

The Member Service Representative provides front‑line customer service at Vision Credit Union, handling routine over‑the‑counter member requests and guiding members to the appropriate branch services. This full‑time permanent role focuses on delivering exceptional, friendly experiences while maintaining high accuracy.

Key responsibilities

• Process member requests for routine over‑the‑counter services.
• Direct members to the appropriate branch personnel for additional services.
• Ensure consistent accuracy and high‑quality, positive member interactions.

Required profile

• Member service experience preferred with excellent communication skills.
• Ability to handle interactions sensitively, diplomatically and professionally.
• Strong attention to detail and ability to work effectively in a time‑sensitive team environment.

What we offer

• Comprehensive benefits package including dental, extended health, life insurance and vision care.
• Company events, employee assistance program, disability insurance and wellness program.
• Paid time off, profit sharing, RRSP match and on‑site parking.
• Salary range $43,000–$50,000 annually.