Medical Office Assistant (Part‑Time) – Hermitage

About the role

The Medical Office Assistant will join a busy clinic in Hermitage, providing front‑line support to patients, physicians and the medical team. Reporting to the Clinic Manager, this part‑time position focuses on delivering exceptional customer service while handling administrative and clinical tasks.

Key responsibilities

• Answer phones, greet and register patients, and respond to enquiries in person and by phone.
• Initiate forms, create billings, and collect payments for services not covered by insurance.
• Escort patients to exam or treatment rooms, prepare them for the physician, and clean rooms between visits.
• Assist with minor procedures such as PAP smears, pelvic examinations and IUD insertions.
• Perform diagnostic testing ordered by the physician, including urinalysis, blood pressure, temperature, height and weight measurements.
• Schedule appointments, notify patients, and scan documents into the electronic medical record system.
• Handle mail, faxes and daily/weekly chore lists as required.

Required profile

• High school diploma or equivalent; Medical Office Assistant qualification is an asset.
• Recent customer‑service experience.
• Ability to handle confidential information in compliance with the Health Information Act.
• Strong verbal and written communication skills and problem‑solving ability.

Required skills

• Experience with Med Access or other Electronic Medical Records systems.
• Familiarity with medical terminology (asset).