Manager, Operational Excellence

About the role

CSN Collision is seeking a results‑driven Manager, Operational Excellence to lead performance initiatives across its corporate store network. Reporting to senior leadership, you will act as a strategic partner to Regional Managers, using operational and financial data to drive profitability, efficiency and customer satisfaction.

Key responsibilities

• Develop and execute load‑levelling strategies to optimise capacity utilisation across all corporate locations.
• Coordinate work distribution to improve insurer performance, cycle times and overall operational efficiency.
• Monitor insurer scorecards, identify improvement opportunities and partner with regional teams to implement action plans.
• Lead continuous‑improvement projects, standardise processes and implement centralised programs that enhance consistency and accountability.
• Oversee Health, Safety, Environmental and Compliance (HSEC) programs in collaboration with the HSEC Coordinator.

Required profile

• Proven experience in operational excellence, performance improvement or similar managerial roles.
• Strong analytical abilities with a track record of turning data into actionable business strategies.
• Excellent stakeholder management skills, capable of influencing at all organisational levels.
• Experience in the collision repair or automotive service industry is a plus.

Required skills