Level 4 Clinic Secretary – Pediatric Urgent Care

About the role

The Level‑4 Clinic Secretary provides front‑line administrative support at the Just for Kids urgent‑care clinic, serving newborns to 18‑year‑olds. As the first point of contact, you will create a welcoming environment for families while ensuring smooth clinic operations.

Key responsibilities

• Greet patients and families, manage check‑in and registration processes.
• Schedule follow‑up appointments and coordinate patient flow.
• Print, scan, and file clinical documents and reports.
• Maintain accurate patient records using Meditech, EPIC, and the Community Wide Schedule Module.
• Support other pediatric clinics through cross‑training as needed.

Required profile

• Graduate of a post‑secondary secretarial or administrative program, or equivalent experience.
• At least 1 year of recent clerical experience in a customer‑service setting.
• Strong organizational, communication, and problem‑solving abilities.
• Ability to work independently and as part of a team under pressure.

Required skills

• Proficiency with Meditech.
• Experience with the Community Wide Schedule Module.
• Familiarity with EPIC (preferred).
• Microsoft Office suite, email, internet and database navigation.
• Keyboarding speed of 50 words per minute.

What we offer

• Inclusive, barrier‑free recruitment process compliant with AODA.
• Opportunity to work in a child‑focused healthcare environment.
• Professional development and cross‑training across pediatric clinics.