Keyholder, Yorkdale

About the role

Away is hiring a Keyholder to lead its Toronto Yorkdale retail team. The Retail team delivers a consistent, customer-focused experience across its seventeen stores, combining product education, service standards and operational excellence. Full-time Keyholders work an average of at least 30 hours per week, including one weekend day (Saturday or Sunday), and must work at least two Fridays and Sundays, three Saturdays and two closing shifts per month, adhering to Away's blackout period expectations.

Key responsibilities

• Deliver exceptional customer service and create a personalized, memorable experience for every customer
• Take accountability for in-store processes and operations, and meet individual KPIs and sales goals
• Lead, support and guide a team of retail associates, including onboarding new hires and giving coaching and feedback
• Partner with store management on marketing events and programming

Required profile

• Growing retail, customer service or hospitality leader who inspires others, drives results and supports team development
• Excellent communicator and collaborator, comfortable using coaching and feedback
• Reliable, solution-oriented and able to follow through
• Physical ability to pull, push, lift and carry up to 25 pounds, stand for long periods and bend, squat and reach as needed

What we offer

• Salary of $22.00 CAD per hour, depending on scope, qualifications and internal equity
• Eligibility for the Retail Incentive Bonus Plan
• Health insurance, 401(k) with company match, and paid time off (vacation, wellbeing, holidays, floating holidays, compassion leave)
• Travel gear discounts, product stipends and giveaways, plus volunteer and charitable opportunities