Client Partner Director, eBay

About the role

DEPT, a growth agency combining technology and marketing, is hiring a Client Partner Director in Toronto on a hybrid basis. The role sits in the Global Studios team and reports directly to the AVP, Client Partner (eBay), partnering to develop and deliver the eBay arm of the studio's growth strategy. The Client Partner leads, inspires and creates paths for creative and business opportunities for their assigned accounts, overseeing strategy, sales, relationship management and delivery.

Key responsibilities

• Manage and execute client projects to maximise client objectives, manage expectations and maintain profitability.
• Act as the primary trusted advisor to key client stakeholders, conveying client needs to the internal team and consulting on the best path forward.
• Nurture senior-level relationships with client executives and build solid partnerships.
• Manage global cross-channel teams, provide resourcing recommendations and monitor team effectiveness and bandwidth.
• Lead and support pitches, proposals and contract negotiations, and act as subject matter expert on processes, capacity and timelines.
• Drive conversations across clients' portfolios and ensure profitable, growing account operations.

Required profile

• Experience managing $3-$10M+ portfolios and driving clients to enterprise relationships of similar size.
• Experience managing vendors, partner agencies and entities for Fortune 500 accounts.
• Extensive account management and client partnership experience in a digital design environment.
• Experience across strategic, omnichannel and production-based projects.
• Knowledge of ecommerce and consumer technology trends and tools.
• Willingness to travel frequently, and ambition to sell digital and integrated marketing, business transformation, digital products and design systems and branding.

Required skills

• Excellent interpersonal, written and verbal communication, problem-solving, organisation, time management and risk management.
• Expert conflict resolution and ability to work independently in an ambiguous, dynamic environment.

What we offer

• Flexible hybrid working policy and an annual salary of $120,000-$135,000 CAD depending on experience.
• Mental health support, company sick pay and 15 paid holidays plus public holidays.
• Family-friendly policies, social and cultural events, learning and development, and a Buddy programme.