Inbound Sales Development Representative

About the role

ServiceTitan is hiring an Inbound Sales Development Representative (MDR) in Toronto. The MDR identifies and connects with inbound prospective customers, qualifies leads, runs discovery and sets up the Account Executive. The role is open to anyone starting a sales career, and applications are considered for all MDR openings across ServiceTitan and its subsidiaries (Aspire, FieldRoutes, Convex).

Key responsibilities

• Build a strong pipeline of prospects by sourcing leads and converting inbound opportunities.
• Engage prospects creatively and build rapport to progress the book of prospects.
• Book product demonstrations with Account Executives.
• Communicate the product's value and opportunities by phone and email.
• Achieve daily KPIs and monthly quota for qualified meetings and pipeline.

Required profile

• Exceptional verbal and written communication skills for a high volume of calls and emails.
• Self-motivated, coachable and adaptable, able to seek and act on feedback.
• Team player who collaborates positively with colleagues.
• Ability to think outside the box and address roadblocks proactively.

What we offer

• Expected hourly rate of $26.72 CAD for Canadian residents, plus a variable commission plan, equity and benefits.
• Structured 2-month enablement program covering the trades industry, customer personas, ICPs, and training on Salesforce, Salesloft, Gong and ChiliPiper.
• One-on-one call review coaching, role-play and hands-on learning with a manager.
• Hybrid schedule: 1-2 days per week in the office if within about 40 miles of a hub.
• Company-paid medical, dental and vision, RSP match, parental leave, and flexible time off.