Hotel Front Desk Supervisor

About the role

The Hotel Front Desk Supervisor oversees daily front‑desk operations at the Highliner Plaza Hotel and Conference Centre in Prince Rupert. This role ensures smooth guest check‑in/out, coordinates with other departments, and maintains high standards of customer service.

Key responsibilities

• Coordinate activities with other work units or departments to ensure seamless service delivery.
• Prepare and submit operational reports on a regular basis.
• Maintain computer systems, equipment, and machinery, arranging repairs to guarantee business continuity.
• Requisition materials and supplies needed for front‑desk operations.

Required profile

• Secondary school graduation or equivalent experience.
• 1 to less than 2 years of experience in a hotel, motel or resort front‑desk environment.
• Supervisory experience managing 3‑4 staff members.
• Availability for day or night shifts.

What we offer

• Financial benefits in accordance with the collective agreement.
• Awareness and cultural competency training to create an inclusive workplace for persons with disabilities, newcomers, veterans, Indigenous peoples, mature workers, visible minorities, and youth.