Host, REIGN (Full-Time)

About the role

Fairmont Royal York, a historic luxury hotel in Toronto, is looking for a full-time Host for its REIGN restaurant. The host is the first point of contact for guests, helping create a welcoming atmosphere and a seamless dining experience. The posting is for an existing vacancy.

Key responsibilities

• Report to duty punctually and keep the host stand neat and clean at all times
• Offer personal and friendly service, greet guests, seat them and take reservations accurately
• Handle phones, manage menu changeovers, pick up newspapers, check mail and file log-book entries
• Track all covers in the dining room per station and know the union agreement
• Use the waiting list form to help guests meet their colleagues
• Attend pre-shift, weekly and monthly meetings and follow health and safety procedures
• Read and understand hotel policies, departmental standards and the employee handbook
• Carry out other outlet duties requested by the supervisor, voice suggestions for improvement and support co-workers
• Communicate with servers on reservations, last-minute changes, large parties and special requests, offer coat check and tell guests about promotions

Required profile

• Previous work experience in a restaurant or food and beverage setting
• Excellent interpersonal skills and a team-player attitude
• Able to handle a high volume of guest requests
• Physically able to stand and walk constantly, lift and carry up to 30 lbs, climb ladders, stairs and ramps, and kneel, push and pull frequently
• Must be legally eligible to work in Canada

What we offer

• Fixed pay of $27.93 per hour, reviewed annually on April 1
• Free healthy meals every shift
• Travel discounts at Accor hotels worldwide
• Free dry cleaning for work gear
• Custom learning programs and growth paths