Guest Service Agent

About the role

We are seeking a friendly and attentive Guest Service Agent to be the first point of contact for guests at our hotel. In this role you will create a welcoming atmosphere, handle arrivals and departures, and ensure each stay is memorable.

Key responsibilities

• Perform check‑in and check‑out procedures, verify reservations and update guest records.
• Respond promptly to guest inquiries and requests in person, by phone or email.
• Resolve issues and complaints with a proactive, satisfaction‑focused approach.
• Collaborate with housekeeping, food & beverage and other departments to provide personalized service.
• Maintain accurate documentation in the property management system.

Required profile

• Hospitality diploma or equivalent (preferred).
• Excellent oral and written communication skills.
• Positive, customer‑service oriented attitude and ability to stay calm under pressure.
• Strong listening skills to understand guest needs.
• Good computer proficiency; experience with OPERA PMS is an asset.

Required skills

• OPERA PMS

What we offer

• Discounted rates at Germain Hotels for personal travel.
• Creative, autonomous work environment that recognises individual contributions.
• Access to an on‑site, state‑of‑the‑art gym.