Front Counter Clerk – Part Time

About the role

The City of Nanaimo is hiring a permanent part‑time Front Counter Clerk to support Police Support Services. Reporting to the Operations Support Supervisor, you will assist police agencies and the public by processing documents and providing information on statutes, regulations, and municipal bylaws.

Key responsibilities

• Process and issue police‑related documents for external agencies and the public.
• Interpret and explain provincial, federal, and municipal statutes and bylaws.
• Maintain accurate records and ensure confidentiality of sensitive information.
• Provide courteous front‑counter service, handling challenging interactions professionally.
• Support the Operations Support Supervisor with administrative tasks as needed.

Required profile

• Completion of Grade 12 (or equivalent).
• Minimum two years of experience in a law‑enforcement or administrative office, including public‑facing duties.
• Ability to obtain and maintain Enhanced Reliability Status per Government of Canada security screening.
• Willingness to provide a verifiable five‑year personal history with no unexplained gaps.

Required skills

What we offer

• Hourly wage $38.28, increasing to $40.30 after 60 working days.
• 21‑hour work week within a CUPE bargaining unit.
• Inclusive workplace that values diversity and provides accommodation support.