Executive Technical Support Specialist

About the role

The Executive Technical Support Specialist provides high‑level technical assistance to Scotiabank’s Board of Directors and senior leadership community (approximately 380 users). The role ensures seamless operation of IT services, AV meeting rooms, and related business applications, acting as a trusted partner for executive users.

Key responsibilities

• Deliver day‑to‑day end‑user support for executive IT requests, including service tickets, board IT services, and AV meeting‑room technology.
• Perform root‑cause analysis, resolve incidents quickly, and meet aggressive executive SLA targets (often 30 minutes or less).
• Escalate high‑priority issues to senior IT managers and coordinate with 2nd/3rd‑level support when needed.
• Develop and deliver training, documentation, and process improvements to address executive pain points.
• Collaborate with senior management across Incident, Problem, Change, and Request Management teams to ensure system availability.

Required profile

• Proven experience providing technical support to senior or executive users in a large organization.
• Strong analytical skills with the ability to diagnose complex technical issues under pressure.
• Excellent communication skills to build relationships with executive stakeholders.

Required skills

• AV meeting‑room technology
• IT support and troubleshooting
• Incident, problem, and change management processes

What we offer

• Opportunity to work with senior leadership in a purpose‑driven, inclusive culture.
• Access to continuous improvement projects and professional development.