End User Computing Technician – Toronto

About the role

Cognizant is looking for an End User Computing (EUC) Technician to join its client’s office in Toronto. In this full‑time, onsite position you will deliver high‑quality IT services, ensure timely issue resolution and support the lifecycle of end‑user devices across the organization.

Key responsibilities

• Provide deskside IT support for Windows and Linux based workstations.
• Manage the ServiceNow ticket queue, prioritize tasks according to SLAs and business criticality.
• Image, deploy, inventory and securely dispose of end‑user devices.
• Deliver “white glove” service, especially in high‑pressure situations.
• Collaborate on project‑based initiatives and support the EUC Manager as needed.

Required profile

• Strong background in deskside support and IT service delivery within EUC or Field Support Operations.
• Experience working with diverse user groups, including C‑suite executives.
• Detail‑oriented with excellent organizational skills for inventory management.
• Proactive, adaptable attitude with a focus on meeting client timelines.

Required skills

• Windows 11
• Microsoft Office 365
• Microsoft Intune
• Active Directory
• Linux
• ServiceNow

What we offer

• Competitive salary range of $63,000‑$74,000 CAD per year.
• Wellbeing programs supporting work‑life balance.
• Opportunities for growth within a global technology services firm.