Dispatcher – Freight & Delivery Coordination

About the role

The Dispatcher will coordinate freight pickups and deliveries for Day & Ross in the Montreal area. This full‑time role ensures that drivers meet customer timelines while maintaining high service standards.

Key responsibilities

• Assign pickup requests and line‑haul orders using the dispatch system.
• Schedule appointment freight deliveries, manifest shipments, and handle expedited loads.
• Answer driver and customer calls, providing timely updates.
• Monitor yard checks to confirm freight is accounted for and trucks stay on schedule.
• Coordinate second‑round deliveries and daily pickup‑and‑delivery requirements.
• Track driver performance, report findings to management, and suggest efficiency improvements.
• Perform clerical duties for compliance and broker payment processing.

Required profile

• High school diploma or equivalent.
• 2‑3 years experience in transportation dispatch or dock supervision.
• Strong understanding of the local geography.
• Bilingual in English and French for internal communication across Canada.
• Ability to work a flexible schedule and handle urgent situations.

Required skills

• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Word.
• Equipment knowledge relevant to freight handling.