Desktop Support Technician

About the role

The Firm is seeking a Desktop Support Technician to join its IT team in Fredericton. You will provide technical assistance to staff across the organization, ensuring smooth operation of desktops, laptops, mobile devices and related services. This is a full‑time permanent position reporting to the Manager, IT Client Services.

Key responsibilities

• Respond to help‑desk tickets, diagnose and resolve hardware, software and network issues.
• Install, configure and maintain Windows workstations, Microsoft Office suites, Citrix environments and firm‑specific applications such as NetDocuments.
• Support mobile devices, printers, telephones and other peripherals, including deployment and de‑commissioning.
• Perform hardware upgrades, troubleshoot complex technical problems and assist with virtual‑machine provisioning.
• Maintain accurate IT asset inventories and manage equipment deployments.
• Escalate unresolved issues according to defined procedures while keeping users informed.

Required profile

• Relevant experience providing desktop support in a professional environment.
• Strong customer‑service orientation and clear communication skills.
• Ability to work independently and as part of an IT team.
• Willingness to stay current with emerging technologies and firm‑specific tools.

Required skills

• Microsoft Windows
• Microsoft Office
• Citrix
• NetDocuments
• Mobile device management
• Hardware installation and troubleshooting
• Software installation and configuration
• Virtual machines
• Printers and telephones
• Peripheral devices

What we offer

• Flexible work arrangements, including remote options.
• Generous paid‑time‑off and vacation package.
• Group retirement plan with employer matching.
• Comprehensive health, dental and wellness allowances.
• Professional development and continuing‑education support.
• Inclusive, collaborative culture within a leading law firm.