Desktop Analyst – IT Support

About the role

The IT Desktop Analyst provides hands‑on technical assistance for computers, laptops, mobile devices and network connectivity. Working onsite five days a week, you will ensure a reliable desktop environment for all users and support the overall IT service delivery.

Key responsibilities

• Install, configure and maintain desktop computers, laptops and peripherals.
• Diagnose and resolve hardware, software and operating system issues.
• Perform regular maintenance, including updates, patches and system backups.
• Monitor and troubleshoot network connectivity for desktop and mobile devices.
• Configure, support and secure smartphones and tablets.
• Respond to user inquiries via phone, email or in‑person and document tickets.
• Maintain inventory of hardware and software assets and assist with user documentation.

Required profile

• Bachelor’s degree in Information Technology, Computer Science or a related field.
• Proven experience in desktop support, network troubleshooting and mobile device management.
• Strong problem‑solving abilities and attention to detail.
• Excellent communication skills for interacting with non‑technical users.

Required skills

• Operating systems: Windows, macOS, Linux.
• Hardware installation and troubleshooting.
• Network protocols and troubleshooting tools.
• Ticketing systems and remote desktop support tools.
• Mobile device management and security policy compliance.
• System update, patch management and backup procedures.