Customer Success & Onboarding Specialist (Remote)

About the role

Velocity Prep helps aspiring police officers across Canada navigate the hiring process. As a Customer Success & Onboarding Specialist, you will be the first point of contact for new members, welcoming them and ensuring a smooth start to their training journey.

Key responsibilities

• Conduct 1‑on‑1 onboarding calls with new members via Zoom.
• Answer common questions about programs and guide clients on how to maximise the service.
• Recommend additional services when they align with client goals (non‑aggressive sales).
• Maintain accurate client records in the CRM and complete related administrative tasks.
• Support day‑to‑day operations and handle miscellaneous customer‑success duties between calls.

Required profile

• Fluent English with excellent verbal communication.
• Comfortable speaking with clients on video calls and building rapport quickly.
• Professional, friendly, and dependable with strong organisational skills.
• Ability to work independently, manage a minimum of 20 hours per week, and meet scheduled shift commitments.

Required skills

• Zoom (video‑conferencing platform).

What we offer

• Hourly pay of $18–$20 CAD, based on experience and fit.
• Ongoing training and growth opportunities as the company expands.
• Flexible remote work schedule (approximately 4‑hour shifts, five days a week).
• All necessary equipment and software training provided.