Customer Service Team Member

About the role

Join the Saint-Constant store as a Customer Service Team Member, providing friendly assistance to shoppers and ensuring a smooth checkout experience. This part-time position supports store operations, from helping customers find products to handling merchandise and maintaining store standards.

Key responsibilities

• Assist customers in locating items, answer product questions and promote the Rewards program and private‑label credit cards.
• Deliver fast, courteous checkout service and perform cash handling according to company standards.
• Participate in truck unloads, stocking, planogram compliance and merchandise recovery tasks.
• Support omnichannel services such as Buy Online Pickup In‑Store (BOPIS) and Ship From Store (SFS).
• Maintain store presentation, perform Store In‑Stock Optimization (SISO) and AD set duties.
• Uphold shrink‑prevention and safety programs while following SOPs and company policies.
• Cross‑train in custom framing sales and production as needed.
• Provide feedback through the Voice of Customer (VOC) survey.

Required profile

• Ability to stand for long periods and move throughout the store.
• Physical capacity to lift heavy boxes, bend, reach and use ladders or similar equipment.
• Positive attitude, respectful interaction with customers and teammates.
• Willingness to work nights, weekends and early mornings.
• Minimum age of 16 years.

Required skills