Customer Service Representative

About the role

U-Haul is looking for friendly, motivated Customer Service Representatives in Stoney Creek, Ontario. You will work as part of a supportive team to be the face of the company's service, helping customers on their journeys by inspecting and maintaining equipment and using up-to-date technology to dispatch and return equipment. On-the-job education is offered.

Key responsibilities

• Assist customers inside and outside a U-Haul centre with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Take part in ongoing U-Haul education through U-Haul University.

Required profile

• Valid driver's licence and ability to maintain a good driving record.
• High school diploma or equivalent.
• Ability to handle moderate physical demands, including moving equipment of at least 50 lbs and working around moving parts or machines.
• Must be legally authorized to work in Canada; employer sponsorship is not available.

What we offer

• Pay of $17.60 to $18.60 per hour, with a $100 hiring bonus and a $300 bonus after completing the 1-2-3 Punch certification.
• Career stability, opportunities for advancement and a 401(k) savings plan.
• Health, dental and vision plans, life insurance and MetLife legal, auto and home insurance, if eligible.
• Paid holidays, vacation and sick days, if eligible.
• App and gym reimbursement programs, discounts on products and services, and employee stock ownership plan.