Customer Service Representative

About the role

Join Dot Foods Canada as a Customer Service Representative, handling a high volume of customer inquiries and ensuring timely, accurate resolutions. You will act as the bridge between customers and internal teams, supporting order processing and relationship building.

Key responsibilities

• Manage a high volume of customer questions and requests, providing appropriate solutions.
• Act as liaison between customers and internal departments such as Replenishment, Pricing, Accounts Receivable, and Transportation.
• Process customer orders to meet internal deadlines.
• Apply lean thinking to identify and eliminate waste.
• Collaborate with outside sales, regional teammates, and internal customers.

Required profile

• High School Diploma (required).
• Excellent verbal and written communication skills.
• Ability to thrive in a fast‑paced environment handling many requests.
• French speaking ability (optional).

Required skills

• Proficiency in Microsoft Office, Word, and Excel.

What we offer

• Significant advancement opportunities.
• Potential to work from home after one year.
• Commitment to workplace safety and supportive safety programs.