Customer Service Representative - Collision Repair Facility

About the role

The Aviva AutoCare Centre, a collision repair facility powered by Solus, is looking for a Customer Service Representative in Mississauga to be the face of the facility for its customers. The representative ensures vehicles are collected, repaired and returned within expected time standards, while also handling parts, planning transportation and driving. The salary range is $60,000 to $75,000.

Key responsibilities

• Prioritize duties as agreed with site leaders to maintain high customer satisfaction
• Give customers repair updates by the agreed method (face to face, email, phone, text, etc.)
• Collect excess payments accurately and on time
• Resolve customer queries professionally and courteously
• Handle customer vehicles safely, picking them up from a designated location, driving them to the fulfilment centre and returning them to the customer's agreed location
• Escalate issues where appropriate and promote the centre's values and goals

Required profile

• Post-secondary education
• Valid driver's licence
• Experience in the collision repair industry
• Knowledge of collision repair and insurance principles is an asset
• Excellent communication, conflict resolution and customer service skills, with strong organization and time management
• Ability to multi-task in a fast-paced environment and perform under pressure

Required skills

• Solid knowledge of automotive preventative maintenance, refurbishment and repair practices
• Proficiency with body shop management systems; Body Shop Connect preferred

What we offer

• Medical and dental benefits
• Annual bonus eligibility depending on performance
• Retirement savings options including an optional group RRSP
• Vacation package and career development support
• Uniforms provided, clean and safe work environment with showers and a break room