Customer Experience Representative

About the role

As the primary point of contact for B2B clients, you will welcome visitors, answer calls, and support the Customer Experience team. Your organizational and communication skills will help anticipate client needs, contribute to sales growth, and strengthen Soucy’s brand awareness.

Key responsibilities

• Provide a warm, professional welcome to customers, visitors, and contractors and manage check‑in procedures.
• Answer and route phone calls with professionalism, respect, and confidentiality.
• Enter, validate, and update data across multiple systems and customer portals.
• Prepare, format, and review administrative documents.
• Collaborate with internal teams to support daily administrative operations.
• Contribute to process improvement and efficiency of administrative activities.
• Perform additional tasks related to administrative support and customer experience as needed.

Required profile

• Excellent command of French and functional business English.
• Positive, service‑oriented attitude with strong independence.
• Excellent organizational skills and ability to manage priorities.
• Attention to detail and high discretion.
• Ability to thrive in a dynamic, collaborative environment.

Required skills

• Proficiency in Microsoft Outlook.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.

What we offer

• Group insurance plans tailored to your needs.
• Employer‑contributed RRSP.
• Employee and Family Assistance Program and telemedicine service.
• $2,000 referral bonus.
• Paid time off for illness, personal or family reasons.
• Social activities and professional development support.