Customer Experience Associate – York Plaza Branch

About the role

As a Senior Customer Experience Associate you will be the face and heart of the York Plaza branch, delivering exceptional service throughout each customer’s journey. You will help clients achieve their financial goals while supporting the branch’s sales targets.

Key responsibilities

• Act as lobby leader, triaging and assisting customers efficiently.
• Identify and fulfil simple sales opportunities such as opening accounts, processing pre‑approved credit offers and GICs.
• Nurture long‑standing relationships with clients.
• Serve as a technology expert, introducing customers to mobile and digital banking solutions.
• Assist clients in using self‑service banking tools to manage their finances.

Required profile

• Strong customer‑service orientation with a professional, friendly demeanor.
• Flexible availability to work a 22.5‑hour weekly schedule.
• Ability to thrive in a target‑based, team‑oriented environment.
• Eagerness to learn and determination to succeed.

Required skills

• Proficiency with digital banking platforms.
• Experience promoting and demonstrating mobile banking applications.

What we offer

• A forward‑thinking, collaborative workplace.
• Clear career path with diverse professional‑development opportunities.
• Commitment to community impact and employee recognition.
• Competitive compensation and benefits package.