Customer Experience Associate – Toronto

About the role

As a Customer Experience Associate at Scotiabank, you will be the face and heart of our Toronto branch. You will help customers achieve their financial goals by delivering personalized service and guiding them through everyday banking transactions.

Key responsibilities

• Build strong, lasting relationships with customers and deliver excellent service.
• Process day‑to‑day transactions and assist with account inquiries.
• Identify simple sales opportunities and contribute to branch targets.
• Promote digital and self‑service banking options, including mobile applications.
• Explain complex banking concepts in clear, simple language.

Required profile

• Proven customer service experience through work or community involvement.
• Professional, friendly, and efficient attitude.
• Flexible schedule and willingness to work in a branch environment.
• Comfortable handling basic sales situations.
• Strong technical aptitude for digital banking tools.

Required skills

What we offer

• Opportunity to join a forward‑thinking, collaborative team.
• Clear career path with diverse professional development options.
• Internal training and support for growth.
• Competitive compensation and benefits package.